Copiers & Printers
You will not have to worry about complicated installation manuals and guides because the MFP Office Automation technicians will be handling all the installations for you.
When the Copier and Printer is delivered, a technician will come along to sort out the installation for you. This means that you can use your new equipment as soon as it is all set up. It is that easy!
Because you are leasing the Copier and Printer from MFP Office Automation, this means that we are held accountable for any repairs, maintenance or replacements that need to take place on the equipment that we are leasing out.
If you are experiencing a problem with a Copier and Printer, simply visit our Support Page and complete our online form to request assistance. We will then make arrangements for a technician to make a site visit and perform the necessary repairs.
Maintenance can be scheduled on a regular basis at a time that suits you and your business activities. Regularly scheduled maintenance will greatly reduce the likelihood of breakdowns in the future.
Service Level Agreement
When you undertake a lease agreement with MFP Office Automation on any of our products, you are agreeing to our terms and conditions.
The SLA contains a list of services to be covered by the agreement and defines the responsibilities of the service provider and customer under the SLA.
This contract protects both you, as the leasee, and MFP, as the lessor, to ensure that both parties understand and commit to their rights and responsibilities and are protected.